This is 3rd contribution from Kalpana Baidi an outsource consultant from Bangalore. Kalpana is working in an Indian software development company. She is offshore outsourcing expert (Offshore outsourcing is the practice of hiring an external organization to perform some business functions in a country other than the one where the products or services are actually developed or manufactured. It can be contrasted with offshoring, in which the functions are performed in a foreign country by a foreign subsidiary. Opponents point out that the practice of sending work overseas by countries with higher wages reduces their own domestic employment and domestic investment. Many customer service jobs as well as jobs in the information technology sectors, data processing, computer programming, and technical support).